K and R Services
K and R Services is an established generator service company supporting residential and commercial clients. As demand increased, operational complexity grew — across inventory tracking, service scheduling, and contract management.
They needed more than a website.
They needed systems aligned with how their business actually operates.
Salt Marsh partnered with K and R through extensive on-site shadowing and evaluation to design software built around real workflows — not assumptions.
From fragmented tracking to one system built around real workflows.
The Challenge
The Problem
Growth was creating operational strain. K and R Services faced: • Generator inventory spread across manual tracking methods • Ongoing service schedules managed through fragmented systems • Client contract data lacking centralized visibility • Field technicians and office staff operating without shared real-time data The risk wasn't lack of demand. It was scaling without structure.
Case Study
Strategic Intervention
Salt Marsh executed a field-driven software build grounded in operational reality.
- •In-person shadowing of technicians and office staff
- •Mapping of service cycles and inventory movement
- •Identification of friction points and data gaps
- •Alignment of digital architecture with real-world processes
This ensured the system reflected how the business truly runs.
- •Centralized client database
- •Generator inventory tracking
- •Ongoing service history logging
- •Contract management visibility
- •Structured recordkeeping for long-term service relationships
All operational data consolidated into one system.
- •Secure, web-based platform
- •Field technician access in real time
- •Office staff visibility across service workflows
- •Shared system architecture between departments
No disconnected spreadsheets. No duplicate data entry.
- •Continuous refinement as the company grows
- •System customization based on operational shifts
- •Support designed to evolve alongside expansion
Infrastructure is not static. It scales with the business.
Outcomes
The Results
- Centralized visibility across generator inventory and client contracts
- Unified system connecting field technicians and office operations
- Reduced administrative friction
- Improved service tracking and accountability
- A scalable foundation to support long-term growth
K and R Services now operates from a system built around their workflows — not forced into generic software.
What Changed
Trust-Building Web Presence
Professional digital presentation aligned with operational credibility.
Standardized Workflows
Manual and fragmented tracking replaced with structured digital processes.
Unified Field & Office Visibility
Technicians and office staff now operate from one shared system.
Growth-Ready Infrastructure
Software built to expand as contracts and inventory scale.
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